General Terms and Conditions and Customer Information for Falkade
Introduction
Welcome to Falkade! These Terms and Conditions govern your use of our website https://falkade.com and the purchase of goods from us. By using our website or placing an order, you agree to these terms.
1. Basic Provisions
These terms and conditions apply to all contracts concluded with us, Falkade, via our website https://falkade.com. Any conflicting terms and conditions from you, the customer, are not valid unless specifically agreed to by us.
A consumer is any natural person who purchases goods for purposes that do not primarily involve business or professional activities. An entrepreneur is any natural or legal person, or partnership, acting in the course of their commercial or professional activities.
2. Conclusion of the Contract
The contract involves the sale of goods, specifically old trailers and tractors. By displaying a product on our website, we are making you a binding offer to enter into a contract under the conditions specified.
The contract is concluded through our online shopping cart system:
- Select the items you wish to purchase and place them in your shopping cart.
- You can view and modify your cart at any time.
- After proceeding to the “Checkout” page, you’ll be asked to provide your personal details, shipping, and payment information.
- Upon submission of your order, you will be asked to confirm it. Once you complete the checkout process and submit your order, you are legally accepting our offer and a contract is formed.
3. Right of Retention, Retention of Title
The goods remain our property until full payment has been received.
For entrepreneurs:
- We retain ownership of the goods until all claims from the business relationship are settled.
- You may resell the goods in the ordinary course of business, but any receivables from such reselling are assigned to us in proportion to the value of the goods.
4. Warranty and Returns
The statutory warranty rights apply. As a consumer, please inspect the goods upon delivery for completeness and any visible defects. If you notice any issues, inform us and the carrier as soon as possible. Failure to do so does not affect your statutory warranty rights.
For entrepreneurs:
- Only our product descriptions and those from the manufacturer determine the condition of the goods.
- In the event of defects, we will either repair or replace the goods. If repairs are unsuccessful after two attempts, you may request a reduction in price or cancellation of the contract.
The warranty period is one year from the date of delivery. Exceptions apply if the defect was concealed intentionally or caused by gross negligence, or if it involves damages to life, body, or health.
5. Choice of Law, Place of Performance, and Jurisdiction
The law of [Country Name] applies to this contract. The place of performance and jurisdiction for any disputes arising will be our registered office, unless you are a consumer, in which case, your local jurisdiction may apply.
6. Child Protection
We only enter into contracts with customers who have reached the legal age required to purchase specific items. If an item has age restrictions, it will be noted in the product description. By placing an order, you confirm that you meet the minimum age requirements.
7. Customer Information
Identity of the Seller
Falkade
Email: info@falkade.com
Alternative Dispute Resolution
The European Commission provides an online dispute resolution platform, which you can access here: https://ec.europa.eu/odr.
8. Contract Language and Text Storage
The contract language is English. We do not store the complete contract text. You may print or save the contract details before submitting your order.
9. Codes of Conduct
We adhere to various codes of conduct to ensure quality and customer trust. These include:
- Gewerbebund Quality Criteria
- Ecommerce Europe Trustmark Code of Conduct
- Trusted Shops Quality Criteria
10. Essential Characteristics of Goods
The essential characteristics of the goods we sell (old trailers and tractors) can be found in each respective product description on our website.
11. Prices and Payment
All prices are listed in [Currency], including applicable taxes. Payment is due upon order, and we accept various payment methods, including credit cards and bank transfers. Payment options will be provided at checkout.