Welcome to Falkade! We want you to be completely satisfied with your purchase of trailers, tractors, and equipment from us. If for any reason you are not happy with your order, we offer a straightforward return policy, subject to the following terms:
Falkade Return Policy
You can return your items within 30 days of receiving your order. Please note that returns may take up to 25 days to reach our fulfillment center, and it typically takes 2 to 4 business days for us to process your refund once we receive the returned item. After that, it may take an additional 3 to 5 business days for the refunded amount to reflect in your account.
Return Shipping Costs
You are responsible for covering the return shipping costs. However, we will refund up to $20 of your return shipping costs once we receive the item. If your return shipping costs exceed $20, please contact us to request a refund for the remaining postage cost.
If you are returning a defective, damaged, or incorrect item, we will cover the full return shipping cost. This refund will be processed once your return is completed.
How to Initiate a Return
To begin the return process, please fill out the return form available in your account dashboard or use the online return form available on our website.
Tracking Your Return
If you need assistance tracking your return, don’t hesitate to contact us. We are happy to assist you in tracking your return and ensuring it reaches us.
Holiday Return Policy
For items purchased between November 1 and December 31, you have until January 31 of the following year to initiate a return for a full refund.
Contact Us
If you have any questions or need further assistance regarding our return policy, please feel free to reach out to us. We’re here to help every step of the way.
Contact Information:
Falkade
Email: info@falkade.com
Website: https://falkade.com